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David R

1 reviews | Active since Aug 2012

30 Aug 2018, 09:05

Useless Telkom

11 May 2018 Telkom contacted me on my private mobile number offering the new fibre internet line. I placed the order with the consultant and he said an engineer would contact me within 48 hours to arrange for the installation.

After 48 when no-one contacted me I phoned Telkom again, the consultant said she would "escalate" the situation and that an engineer would contact me within 48 hours.

After 48 when no-one contacted me I phoned Telkom again, the consultant said she would "escalate" the situation and that an engineer would contact me within 48 hours.

After 48 when no-one contacted me I phoned Telkom again, the consultant said she would "escalate" the situation and that an engineer would contact me within 48 hours.

This process has continued from 13 May until today with the exact same response from the brainless consultants each and every time. This week I tried cancelling the fibre order but Telkom say they cannot cancel the order as it is busy being installed. I tried explaining that nothing is being installed.

I have now come to the realisation that Telkom only employs the most stupid individuals and that it is impossible to reason with any of them because they are completely unable to think for themselves, they are only able to follow the script given to them.

I currently am on a 4MB ADLS plan and I want to cancel this stupid fibre order so that I can go on to the 10MB ADLS plan. Unfortunately NO-ONE in Telkom is able to process such an order and now I am stuck with absolutely no options.

ADVICE: DO NOT USE TELKOM. SHOP FOR OTHER SERVICE PROVIDERS WHO ACTUALLY GIVE A **** ABOUT THEIR CLIENTS.

0
Replies (3)
Telkom
Telkom's reply30 Aug 2018, 15:08
Official

Hello Phreewil

This response serves as confirmation that your query has been received.
Your reference number : AI***

Please send us a private reply with the order number for our fulfillment team to assist further.


Regards
Noleen
Telkom Social Media Team

Best regards,

DR
David R's update31 Aug 2018, 12:54
Reviewer Update
My name is David Rama. My line number is *** You have ALL of my details. I know because you put me through that stupid "security check" to which anyone can give those answers. All I want is to upgrade to a 10MB ADSL line, shouldn't be too difficult. If you're having trouble let me know, I could pop round to your offices and show you how to use a computer system if you like? You have my request. Since I am liable for the account then it only stands to reason that I have authority over the account, yes? In which case simply cancel the stupid Fibre-******** order that ou **** about (EVEN THOUGH PEOPLE ON MY PROPERTY ALREADY HAVE FIBRE!!!) and change my current 4MB ADSL account to a 10MB ADSL line. Otherwise, have a great day.
DR
David R's update09 Oct 2018, 10:46
Reviewer Update
9 October 2018 Have been phoning Telkom on 10213 every day, twice a day since 13 September. Every single day their "systems are offline" and are unable to assist in any way whatsoever. Telkom continues in true fashion to not give a **** about their clients. The saga continues.