Useless Telkom

My 76 year old mum has app**** for her landline to be transferred for a month now. She lives alone and has no idea how to use a cell phone. She is extremely lonely now, because the phone was her best friend. We had to take her to the doctor recently and was diagnosed with severe depression, because the phone is her only contact with her friends and family. having her kids and grandkids around is not helping much. I called Telkom on numerous occasions to discuss the issue. They can only say there is a problem with the exchange. They cannot give a time frame as to when the phone will get connected in her flat. I now had to resort to complaining on social media because no one at Telkom seems to care or has the ability to sort out issues. They are totally inefficient and ***********. We have to wait over 30 minutes for someone to answer the phone. They are most times offline than online. Even when I want to talk to the superior in that department, he /she is unavailable. Customer Service is a thing of the past with Telkom. Utterly disappointed and disgusted at their service