Useless Telkom

I have been waiting 5 weeks for Telkom just to come and install a router (line is already there), they just need to come and plugin my router. Entered into the contract at the Centurion Mall branch. Followed up after 3 weeks just to be informed that the contract was entered into, but the order was never submitted for installation. The order was submitted on the day of the followup (22 March 2018) at the Menlyn branch, and after 2 weeks still no feedback. Went in to followup on the 7th af April and was told the installation date was scheduled for 27 March 2018 but unfortunately the installer missed the appointment. Telkom did escalate the installation for 9 April 2018 so I took leave to be at home for them to come on through, nobody showed once more and when I call the help line all of their systems are off line . If you still have the choice, rather make use of alternative internet providers as Telkom is most probably the worst you can choose from.