TF
Terence F

1 reviews | Active since Jan 2014

10 Mar 2018, 10:07

USELESS TELKOM

So I was called by a Telkom representative and convinced to take out a contract. It was a dual sim, and cheap enough for me. BUT thats when my problems started. The day the contract phone arrived, I immediately went in to the branch at Cape Gate Brackenfell branch to PORT my number from an already ported Vodacom number to the newly received Telkom Contract number. The consultant did as I asked and ported my number as well as my wifes Vodacom number to Telkom Contract as it was a dual sim contract. Her number and mine was done so successfully. However, after about a week, my number just ported back to the contract number. Its now the sixth time that I go into the branch and get told to wait 48 hours and all will be sorted. Its now more than a month and as I said after my visit this morning (10 March 2018) for the sixth time, I get told I must just wait to see a consultant who will log the call. AFTER SIX TIMES!? I asked to see the manager but was told the manager is not available at the moment. The consultants go behind a door and after a few minutes appear and do things on the PC, but after six times and hours of standing in a queue, my problem is still not sorted. Phoning the Customer Serviced number is also useless and they will tell you they can see the problem on the system but one must go to the branch and they must do the same thing, log a call and make a fool out of you. What a lovely place to earn money, you just take take take from the customer but after sales service is not in their vocabulary. I can honestly say I cant wait for this contract to finish so I can run far away from Telkom and their Minister of Fooling you.

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Replies (3)
Telkom
Telkom's reply02 Apr 2018, 13:21
Official

Good morning Terence4762

Thank you for making contact with us

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Jawaad

Telkom Social Media Team

Best regards,

TF
Terence F's update02 Apr 2018, 22:06
Reviewer Update
Be advised that I since did another port me via sms line (As advised by your consultant on Thur 29 March 2018) and tmrw Tues 03 April 2018 will the 24 hrs working days waiting period deadline and am praying that my ********** 768 will become my contract number which at present is ********** 848. Thank you for assisting me in this matter.
TF
Terence F's update04 Apr 2018, 10:50
Reviewer Update
Matter still not solved and no follow up from management.