WM
Warren M
1 reviews | Active since Jun 2013
27 Aug 2017, 11:18
Useless Telkom
I have had endless problems with Telkom. I logged a fault on 5 August 2017 for slow and dropped connections. On 10 August a Technician shows up, luckily I was home by the way because they gave me no prior notice. He then did a few tests and said he needed to assign it to the cabling department because it appears to be a cable issue. It is now 27 August and have had no success in getting my internet connection fixed. I called on numerous occasions and got the fault escalated, but still nothing. We have been using up our mobile data because of no adsl connection. Why do I need to pay for a service that i'm not receiving and there seems to be no urgency in repairing this cable. I wish there was some other service provider already so I could switch. I've had it with Telkom. I have tried everything but i'm getting no joy. I will not recommend any friends or family to use Telkom. They should rather wait for optic fibre to be rolled out or use an LTE connection.
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Replies (5)
Telkom's replyOfficial
03 Sept 2017, 07:12Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.
Please send us a private reply with the affected number and ID number of account holder.
Your ref for this query is AI***.
Regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply03 Sept 2017, 07:12
Official
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.
Please send us a private reply with the affected number and ID number of account holder.
Your ref for this query is AI***.
Regards
Yazied
Telkom Social Media Team
Best regards,
WM
Warren M's updateReviewer Update
03 Sept 2017, 09:28My number is *** and ID is ***
WM
Warren M's update03 Sept 2017, 09:28
Reviewer Update
My number is *** and ID is ***
Telkom's replyOfficial
04 Sept 2017, 10:31Good Morning
Sorry for the delay your fault has been escalated to your local dispatch analyst, ID : *** for team to expedite the delay is being caused by workload in the area.
Regards
Jawaad
HelloPeter Team
Best regards,
Telkom's reply04 Sept 2017, 10:31
Official
Good Morning
Sorry for the delay your fault has been escalated to your local dispatch analyst, ID : *** for team to expedite the delay is being caused by workload in the area.
Regards
Jawaad
HelloPeter Team
Best regards,
WM
Warren M's updateReviewer Update
05 Sept 2017, 11:12I understand that you may have a huge workload in the area, but I'm paying for a service and I expect the service to be delivered. It's been more than a month since I've had any joy out of my internet service and I work from home in the evenings. I haven't been able to work for more than a month and this is extremely frustrating. I hope this fault is repaired soon as I don't know how much longer I can take this.
WM
Warren M's update05 Sept 2017, 11:12
Reviewer Update
I understand that you may have a huge workload in the area, but I'm paying for a service and I expect the service to be delivered. It's been more than a month since I've had any joy out of my internet service and I work from home in the evenings. I haven't been able to work for more than a month and this is extremely frustrating. I hope this fault is repaired soon as I don't know how much longer I can take this.
WM
Warren M's updateReviewer Update
05 Oct 2017, 19:11Today on the 5th October 2017 it has been exactly 2 months, 4 technicians, 22 calls to customer service and numerous escalations and my line is worse than it was when I logged the initial fault. I had bad service before, but the service from Telkom is the most pathetic I have ever encountered in my life. I'm literally being given the run around. I have had to make sure that someone is home on the 4 occasions that a technician has been out and today wasted more than 2 hours of this person's time and she had to cancel an appointment because of it and the internet is slower than when I logged the initial fault. I can't take anymore of this incompetence.
WM
Warren M's update05 Oct 2017, 19:11
Reviewer Update
Today on the 5th October 2017 it has been exactly 2 months, 4 technicians, 22 calls to customer service and numerous escalations and my line is worse than it was when I logged the initial fault. I had bad service before, but the service from Telkom is the most pathetic I have ever encountered in my life. I'm literally being given the run around. I have had to make sure that someone is home on the 4 occasions that a technician has been out and today wasted more than 2 hours of this person's time and she had to cancel an appointment because of it and the internet is slower than when I logged the initial fault. I can't take anymore of this incompetence.