Useless Telkom

Hi there, I would like to inform you about Telkom technical department of Randfontein, including their site manager. I have phoned the call centre already five or more times to log a fault. Every time I phone the call centre of Telkom to tell them that the ADSL doesn't work including the phone line, they explain to me I must do this and that to resolve the problem and do a speed test, which gets only a speed of 0.2Mbps and sometimes 1.8Mbps, for example: switch off the router and wait for it to reboot and everything will be fixed, but to no avail it is not fixed. This went on and on and eventually I got hold of the site manager cell number and complained to him and said to me that he will resolve the problem and said he will phone me back which he did not. The phone line and ADSL keeps on switching off and on only when the sun comes up, what I mean here is, round about 12 o clock the afternoon it will switch off and round about 6 o clock the phone line and ADSL will come on. I had 3 Technicians come to my home. The first one somehow fixed the ADSL line the first time, but it lasted only for a day. The speed of the ADSL ran about 3.6Mbps and 3.7Mbps. The second technician came and replace the electrical line from their pole to my house and replace all the connection boxes, but this still did not repair the problem of the ADSL speed and phone line that kept on switching on and off. He phone another Technician to help him to try to resolve this problem and they blamed the router and the Telkom phone that they were faulty. As this technician left my home the line was on and the speed of the ADSL was 2.2Mbps. We could not get the ADSL line speed to increase to the 4Mbps line, which I am paying. 5 minutes after that the telephone line and ADSL went dead again. I phone the second technician to come back because the line was dead. He came back and tested the ADSL with his own router and said that the Telkom exchange has a problem. I phone the call centre at that moment and said to them what now because this technician was clueless. The call centre spoken to the technician and said he must us the same fault reference number and the weekend no one fixed the problem. I phone the call centre and they said that the technicians don’t work on weekends. My ISP is waiting for Telkom to put the telephone line in the pool (migration), because we don’t get any results from Telkom. This is now going on for almost two weeks that we don’t have any ADSL line that gives me a speed of 3.7Mbps. The third technician came and tested the line to my house and said the problem is the cable that is buried in the ground that runs from the Telkom box that is not far from my house to the first wooden pole that feeds all the houses with telephone lines. He said you can hear the noise of an electrical fence that pulses into the ground, the lines in the underground cable is damaged or rusted for old age. I am feed-up with this because the people of Telkom is not doing their work, but I am paying for a service that I am not getting. My solution to Telkom problem is to cancel and to go to another ISP such as Wirulink. I had enough, I phone the site manager to tell him I still have a problem, he told me he will look into it tomorrow. I phone him at 4.23pm. 21 August 2017.