Useless Telkom

I find telkom to becoming more and more useless every month. My account was suspended because my debit order is ser for R700 a month and my Feb account was a little more than that. I went in to my local branch at the Garden Route mall to pay the outstanding balance, but the shop was closed due to renovations being done, they told me to report next door to the woolworths. I only have an hours lunch break a day and the que was extremely long, I had already driven all the way to the mall, only to be messed around. My account was suspended yesterday and now i have to wait 48 hours for my phone and internet to be switched back on, I find this pathetic. Telkom are quick to send out Smses demanding us to pay IMMEDIATELY, but once payment has been made, they do not follow up with IMMEDIATE reconnection. I want a refund for the two days that I have not been able to use my phone and internet service. There is no reason why it should take 48 hours in order for it to be reconnected. Telkom are known for their pathetic service, but this just tops it all. I expect an IMMEDIATE response from Telkom