ZO
Zel-Mari Oelofse
1 reviews | Active since May 2017
08 Sept 2018, 15:07
Useless TELKO
REF CASE: ********** 0
Telkom Billing, I am sending this email on behalf of my mother. I find it very disturbing that Telkom can treat an elderly customer the way, she has been treated. She visited Telkom Stores, communicated several times via telephone and sms conversations to address her problem and get reimbursed of a Total Amount of R15,500.00, that Telkom still continues to deduct monthly from her bank account(R750). Now, AGAIN she has been requested to provide proof of payments that she has sent several times before. I am now urgently request that this matter get resolved, before I am going too revert to legal action, escalation to Telkom’s Leadership and Social Media. This is not a threat, but a promise. Please feedback ASAP. Best Regards, Zel-Mari Oelofse
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Telkom's replyOfficial
11 Sept 2018, 09:45Hi
Thank you for contacting us.
Please post a private reply and provide us with your moms ID number together with the telephone number related to your query for investigation.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards
Hazel
Telkom Social Media Team
Best regards,
Telkom's reply11 Sept 2018, 09:45
Official
Hi
Thank you for contacting us.
Please post a private reply and provide us with your moms ID number together with the telephone number related to your query for investigation.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards
Hazel
Telkom Social Media Team
Best regards,