SvdM
Stephan van der Merwe
1 reviews | Active since Apr 2017
29 Apr 2017, 11:12
Useless Telecoms
<p>Logged a call on Wednesday, 26 April 2017 because my Telkom ADSL stopped working. Called the call centre numerous times to follow up. Answer the same every time: your call has been escalated and a technician has been assigned. Saturday morning at about 08:30, the same answer, but the 11:00 follow-up answer: NO TECHNICIAN has been assigned and we will only be able to resolve your query on Tuesday!</p> <p>How is this for incompentent, dishonest service?</p> <p>Ref no. 162CEZ260417</p>
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Telkom's replyOfficial
29 Apr 2017, 16:33Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply29 Apr 2017, 16:33
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,