Useless technical support

No outgoing email ref ***. I have found a fix but Telkom are not interested and the supervisors are too busy to speak to me. CEO also has not responded to my email. Telkom don't care about their clients and the faults. Shocking. First fault reported for this matter was written off the next day without contacting me so I had to report it again. First ref ***. I get told by the call center that email has been a problem for a long time.!!!!!!!!!!!