useless tech support, and suspect business practic

Over the last 8 weeks I have only been able to access my (fully paid for) Internet for 2 weeks. My first fault report took 2 weeks to get a tech to come fix (without him making a prior appointment, he just showed up). 2 weeks later it broke again(and I braved the 1 and a half hr hold for tech services again). 2 weeks after this 2 days in a row a tech arrived without prior arrangement (so I was at work, with no one to open ). I reported this last week still nothing is done. Why am I paying for services that I'm not receiving? Yet they are quick to cut my line because I was R80 behind(1/5 of monthly payment) on my account (my fault I admit, but still, is it really too difficult to give a warning?). Then they charge me R800 to get my connection back. Which I duly straight away did because my Internet is the only family entertainment we have at home (I don't own a tv), only to sit without Internet, yet again...<br> <br>