Useless system

Firstly they don't tell you about extra costs that will appear after 6 months when taking out a contract. Then they notify you with a message saying our records show 081***etc is in arrears with x-amount, please pay immediately to avoid suspension. This all would have been avoided if that message included an account number and ref. or said you could pay at checkers with the easy pay number on your account. Only to find out the amount is the balance of the modem not covered by the monthly debit order, after you call them for at least two hours bouncing between half a dozen people to find the account number is the same one your debit order is on, not having a statement thanx to our awesome post office and finding out that an ATM does not display the acc number, finally get a call saying you can use a easy pay number on statement, (by then had one) and before the weeks over your service is switched off, you pay on the weekend and its back on, no mention of reconnection fees, two months later you get a another msg saying you owe R800 odd, the fee they did not inform you of gained interest, from R660!!! Thanx for great communication, telecommunication company my ****!!!