TA
Tiaan A

1 reviews | Active since May 2009

25 Feb 2016, 18:43

Useless Staff, Can't even follow instructions

I bought a prepaid sim. I was however unable to phone my Vodacom number from this sim. After some testing I realised that I can not receive calls from any Telkom Mobile numbers. Phoned Telkom 7 times and on at least 2 of the calls asked them check the routing table as the vodacom was ported from mtn. on both occasions they refused as they said that would not be the problem.<br> <br> They had my phone vodacom to get it sorted out. Vodacom contacted Telkom to update the routing table and now it works.<br> <br> Telkom should actually train their staff before they let them talk to clients.<br> <br> Terrible service

0
Replies (1)
Telkom
Telkom's reply25 Feb 2016, 19:09
Official
Hello TiaanAlberts,

We thank you for your concern raised and we assure you that an investigation into the incident is currently under way.

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.