USELESS STAFF AT BILLING/ ACCOUNTS DEPARTMENT

<p>This problem has been going on for two months now. It all started when I moved to another bank. I had to make manual payments (EFT) but I was still new with the reference part when you add a recipient on your online banking so I unkowingly and accidentaly put my name and initials in their "reference box" and the reference number in my "reference box." The unfit staff at 8ta (billing) told me that it will take 2-3 working day to reflect on their side so I waited. After 3 days of waiting I follow up and they told me it's now going to take 7 days (they did not even tell me my account was "in collection" at first, I had to find that out after another few follow ups), after seven days, it suddenly went to 14 days. I kept receiving messages that said my account is overdue and I kept following up, keep in mind, for TWO MONTHS. This week (09/08/2017) they suspended my account due to none payment (this is after I have sent MANY proof of payments and made another few follow ups). Only after they suspended my account, they tell me they now see why the money never reflected on their side, they now see that I have used the wrong reference number. My mom and I was at the 8ta franchise from 9:00 in the morning until 16:00 the afternoon, trying to get hold of someone who can assist us, but with no luck.</p>