USELESS STAFF AND EVEN WORSE SERVICE

I was contacted on 10 December 2019 and requested to consider changing my copper line to the Smartvoice Basic package (R199 p/m).

I told the consultant to go ahead and process my order and was informed that it will be delivered in 3 weeks which should make it 30 - 31 December 2019.

When I called 10213 this morning to follow up on the status of my order, I was informed that no order was generated against my ID number. I was also told that it will be quicker if I go to a Telkom shop and have it done there which I did this afternoon at Fourways Mall.

The consultant at Fourways Mall told me that the chances of losing my existing number is great should she do it and that I should rather do it online. She then gave me a handset to call 2013 and that consultant told me that there is an order in process by the back office. I called the back office and was told that my order was in fact cancelled with NO reason at all and had to get a new order created. I asked the consultant to kindly sms me the reference number as I was not able to take it down myself - still waiting for that to happen.

Another THREE WEEKS of waiting now for the delivery to hopefully happen? UNACCEPTABLE !!! I AM NOT prepared to wait another THREE WEEKS for the delivery to take place.

How pathetic is your staff to call me, place an order and then have it cancelled by someone without even letting me know it was cancelled ??????!!!!!

PLEASE SORT OUT YOUR OWN CREATED MESS SPEEDILY !!!

Thank you