1 reviews | Active since Oct 2011
USELESS SOCIAL MEDIA TEAM
<p>WHY IS IT UTTERLY IMPOSSIBLE TO COMMUNICATE WITH TELKOM!? DISCUSSIONS NEVER GO BEYOND THE SINGLE, PATHETIC REPLY FROM THE SOCIAL MEDIA TEAM. ABSOLUTELY USELESS!</p> <p> </p> <p>I HAVE 2 PENDING ISSUES</p> <p>1) 9 MAY 2016 - I have an amount of 10.45R on my latest bill, Amount Overdue + Interest. REFERENCE NUMBER SM231801</p> <p>RELATED TO A "Reconnection" FEE ON 09 Oct 15 WHICH WAS YOUR STUFF UP AND I'M BEING BILLED FOR. CREDIT THIS!</p> <p> </p> <p>2) 8 AUG 2016 - I have an amount of R86.17 on my latest bill, Amount Overdue + Interest. REFERENCE NUMBER AI ********** </p> <p>RELATED TO A LINE TRANSFER - Please explain the cost implication and also indicate where i consented to additional charges. CREDIT THIS!</p> <p> </p> <p> </p>
YES, BUT YOU DON'T RESPOND TO SUBSEQUENT EMAILS!!!
@AI ********** : FIRSTLY, SHOW ME WHERE I HAVE AGREED TO THESE CHARGES?
SECONDLY, I GAVE CLEAR INSTRUCTION ON WHEN THE LINE MOVE WAS TO HAPPEN - WHICH TELKOM ****ED UP ANYWAY, RESULTING IN A 3WEEK DELAY, SO ANY PRO-RATA/OVERLAP IS YOUR PROBLEM
YES, BUT YOU DON'T RESPOND TO SUBSEQUENT EMAILS!!!
@AI ********** : FIRSTLY, SHOW ME WHERE I HAVE AGREED TO THESE CHARGES?
SECONDLY, I GAVE CLEAR INSTRUCTION ON WHEN THE LINE MOVE WAS TO HAPPEN - WHICH TELKOM ****ED UP ANYWAY, RESULTING IN A 3WEEK DELAY, SO ANY PRO-RATA/OVERLAP IS YOUR PROBLEM