useless SLA

Once again I have to revert my frustration to Hellopeter. Telkom has a non existent SLA to their customers. I have no Adsl for a week now. no update from telkom other than its in hand with the technician. Every week I have to log a complaint about my line being down. Telkom, you are absolutley ****in useless. If it was not for the old government investing in the infrastructure you took over restricting new companies which you have a monopoly retrenching capable people leaving your **** company with useless people with ****all knowledge on customer service and technical expertise.... I wish that you go bankcrupt once and for all so that a better, more capable company can take over... please dont patronise me by replying... Oh, we apologise for the inconvenience blah blah blah... just dont reply ok... there is no way of getting hold of your technical dept directly. all the technician is going to do is close the call on his name because its exceeded his SLA not caring about the customer.... just close your ****ing doors please and save us all this misery...