HV
Hannes V
1 reviews | Active since Sept 2009
21 Nov 2016, 08:28
Useless Sevice
<p>Logged call with Telkom on the 10 November through Web Africa. The call was assigned to a technician. The technician came out the Saturday 12 November and we were told that he needs to work on telephone poll in the neighbours property. We were also told that we need to cut the trees in his place and he did that. Since then I had no feedback from Telkom. Every day I will call and I will get a different update. One I was told that it is a bulk fault in the area and it they are busy with it but no ETA can be provided. I was then told the following day that it is a cable fault and not a bulk outage and that the cabling department is busy with it. I then asked when did the cabling department received the call. they received it on the 14th November. Since the 12 November I haven’t seen Telkom in my area or received a call from them neither an update on the mobile app. Please provide me with an ETA on when this can be fixed.</p> <p> </p>
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Replies (2)
Telkom's replyOfficial
21 Nov 2016, 11:15Hi hannes94,
Thank you for making contact with us.
Please provide us with your affected telephone number so that we can investigate. You can email us on *** with the info.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply21 Nov 2016, 11:15
Official
Hi hannes94,
Thank you for making contact with us.
Please provide us with your affected telephone number so that we can investigate. You can email us on *** with the info.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
HV
Hannes V's updateReviewer Update
29 Nov 2016, 14:29Logged call with Telkom on the 10 November through Web Africa. The call was assigned to a technician. The technician came out the Saturday 12 November and we were told that he needs to work on telephone poll in the neighbours property. We were also told that we need to cut the trees in his place and he did that. Since then I had no feedback from Telkom. Every day I will call and I will get a different update. One I was told that it is a bulk fault in the area and it they are busy with it but no ETA can be provided. I was then told the following day that it is a cable fault and not a bulk outage and that the cabling department is busy with it. I then asked when did the cabling department received the call. they received it on the 14th November. Since the 12 November I haven’t seen Telkom in my area or received a call from them neither an update on the mobile app. Please provide me with an ETA on when this can be fixed.
HV
Hannes V's update29 Nov 2016, 14:29
Reviewer Update
Logged call with Telkom on the 10 November through Web Africa. The call was assigned to a technician. The technician came out the Saturday 12 November and we were told that he needs to work on telephone poll in the neighbours property. We were also told that we need to cut the trees in his place and he did that. Since then I had no feedback from Telkom. Every day I will call and I will get a different update. One I was told that it is a bulk fault in the area and it they are busy with it but no ETA can be provided. I was then told the following day that it is a cable fault and not a bulk outage and that the cabling department is busy with it. I then asked when did the cabling department received the call. they received it on the 14th November. Since the 12 November I haven’t seen Telkom in my area or received a call from them neither an update on the mobile app. Please provide me with an ETA on when this can be fixed.