Useless Service, Useless Client Service, Useless Brainless People = Telkom

<p>Sorry for branding the whole telkom, but this needs to be said.</p> <p>Logged a call via telkom's recommended procedures that our ADSL is intermittently dropping. Waited and waited and got No Feedback. Eventually get a sms Two weeks later that call is resolved. I contact telkom call centre and ask what feedback was giving that call could get resolved. Answer: There is no feedback or update in call. Me: Why is call then resolved? Answer: There is nothing wrong. Me: Did you contact customer to test? Answer: We tested and nothing is wrong with the line. Me: How can you close/resolve a call if customer is not happy. I get disconnected and no one tries to contact me. I go to the Telkom store, tell them the story and ask call to be esculated. and i get frown upon. I get form to fill in and before the guy wants to submit esculation he asks me what line do i have? Me: 2MB line. He replies, but sir do you know that you won't always get 2MB line speed. I had to explain to him that line speed won't matter when the line is dropping. </p> <p>Telkom, can you please TRAIN your staff. There is a HUGE lack of client service, technical support and efficiency among your staff.</p> <p>And sort out your ADSL service or stop offering it</p> <p> </p>