Useless Service, They Don't Cancel Anything.

I cancelled my account online, during December 2017. On September 2018 I discover that this company has been billing me each and every month. So I contacted their helpdesk and spoke to a ********** whom assured me that she would listen to the calls and revert back, but she never did.

Then I contacted their escalation department and spoke to a Vusikhaya Nquma who said that I needed to fill in another cancellation form and it'll be sorted. Still in October they were billing me. Then I went into the Telkom Tableview branch, where they found that no cases were created and they went ahead and created one. Emailed everyone including the store owner and behold still no feedback. My previous Hellopeter ticket was answered by a Gerard whom said they would get back to me and guess what. We're in November, still no feedback and I am still being billed.