Useless Service Provider

This telecommunication company customer experience is very disappointing considering it is a very old company therefore processes should be slick.

1. I have an account but I had to provide same details including ID, payslip, address, etc when I wanted to upgrade my current number to a contract 2. An agent calls me the next day to restart the same process with the same information I have already provided when I was doing online application 3. Few days later I get a call again from the same agent asking the same questions as before 4. A week passes, I get an SMS that my contract was approved, minutes later I get another one saying the application was declined, then I get a debit order authorization on my banking app that I approve 5. This one is the master piece, I gave them the number that I am upgrading, they also have my wife's number under my profile, I provided a third alternate number. They do not call any of those number but my ex girlfriend from 16 years ago and I was not even using Telkom at the time - lord knows how they got her number to be linked to me

This is seriously concerning because they have been trying to deliver the phone to someone else and will want me to pay for the phone that I never even received, imagine if that someone took the phone and kept quiet.