Useless Service Provider

<p>On 31/05/2017 I got hold of a agent at the call centre trying to resolve our issues regarding our fixed line look alike and poor signal. It came to the point where I was transferred and transferred through ALL THE DEPARTMENTS that Telkom has got and no one can assist me with what I need... Finding out that I "might" be able to look for another service provider with better reception but still keep my numbers as we are using it for the company so in this case it was the logical option. I sent a CANCELLATION OF CONTRACT BASE AND REQUESTED IN THE SAME LETTER THAT I NEED IT TO STILL BE PAY AS YOU GO so that I can PORT the numbers over to another service provider. On 01/07/2017 I didn't get any feedback from them yet but they decided to cancel the whole contract instead and "cut the lines". As we are running a business, we lost all the incoming calls from our clients. Called Telkom again just to find out it is true that the lines where cut. I asked them to have those numbers active again but no help from all of the departments as to know 1 knows how to assist me. On 10/07/2017 I was contacted back from Zanele Ntuli (Telkom Business) and explained to her what was the whole story, she gave me an amount of which was supposed to be paid to reconnect Telkom again at our offices. I Paid in full but was still not enough, got hold of another Telkom Business consultant and had to do everything from scratch, as a former Telkom customer, I got the deposit waived but to keep a long story short... It is 31/07/2017 and the lines are still not up!</p>