Useless Service Provider
<p>I have a Telkom cellphone contract. I have resided in Edenvale for almost 2 years now and never had a problem with signal or reception before.</p> <p>Since January 2017 I am lucky if I get signal for my internet or reception to receive calls for a second or so.I am tired of receiving a call and calls cutting out or having to repeat what I said cos the signal dropped.</p> <p> </p> <p>Telkom is aware of the problem and still charges users with nowe will sort the problem or sorry for inconvenience heres a refund!</p> <p> </p> <p>Really really disappointing.</p> <p> </p> <p> </p>
Good Morning Lee-Ann,
We have logged and sent your query to our Technical Team for further assistance, feedback will follow.
Your case number is ***6,
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good Morning Lee-Ann,
We have logged and sent your query to our Technical Team for further assistance, feedback will follow.
Your case number is ***6,
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good Morning Busi
Pleasse be advised that a technician has called me and said he would be here on the 6th of June he never pitched!
I am at the point where I am expecting both my cell and wifi account to be reimbursed for the last 6 months I have been struggling for telkom to sort this issue out.
Furthermore I will be checking out my options to move my accounts to another service provider that can actually give me the services I pay them for.
Disappointing and disgusting!!!!!!
Good Morning Busi
Pleasse be advised that a technician has called me and said he would be here on the 6th of June he never pitched!
I am at the point where I am expecting both my cell and wifi account to be reimbursed for the last 6 months I have been struggling for telkom to sort this issue out.
Furthermore I will be checking out my options to move my accounts to another service provider that can actually give me the services I pay them for.
Disappointing and disgusting!!!!!!
Attention Telkom
This is my 3 rd complaint in 2 months....
My issue is still not resolved, it hasnt even been tended to as confirmed by customer care agent.
I have phoned numerous times held on for over 30 minutes to speak to a supervisor or manager. Eventually got an email address from a consultant. I have sent 2 emails in 3 days with not a single response.
I would like to speak to the Director/CEO of Telkom.
1) I would like to have a full refund for inconvenience caused by the horrid service I have received in the last 6 months. For both my wifi and cell contract.
2) resolve the issue...its been 6 months and counting.
3) please train your staff that you outsource client services to. 1 out of every 10 consultants actaully know how to use your systems, have been trained properly to assist client with queries and actually want to assist clients.
It really is disgusting the level of service paying customers get.
If I do not get a phone call by close of business today I will be taking matters further
Attention Telkom
This is my 3 rd complaint in 2 months....
My issue is still not resolved, it hasnt even been tended to as confirmed by customer care agent.
I have phoned numerous times held on for over 30 minutes to speak to a supervisor or manager. Eventually got an email address from a consultant. I have sent 2 emails in 3 days with not a single response.
I would like to speak to the Director/CEO of Telkom.
1) I would like to have a full refund for inconvenience caused by the horrid service I have received in the last 6 months. For both my wifi and cell contract.
2) resolve the issue...its been 6 months and counting.
3) please train your staff that you outsource client services to. 1 out of every 10 consultants actaully know how to use your systems, have been trained properly to assist client with queries and actually want to assist clients.
It really is disgusting the level of service paying customers get.
If I do not get a phone call by close of business today I will be taking matters further
And it continues......
Held forever for a manager again today, eventually got to speak to Mirriam Mopedi who started off all nice and then got rude and stroppy with a frustrated client.
1) These things take time it doesnt take 9 days to resolve was her comment- fact: Problem has existed for 6 months not 9 days.
2) You cannot have the recordings of your phonecalls to telkom since January get a court order- So my right as a Consumer is being violated and I must just accept it????
3) No you cannot get the contact information for the CEO of Telkom- So can Telkom please advise who doI complain to to get basic things like network access that I pay for accessable to me?????
4) No you cannot cancel your debit order- So I must pay for services I am unable to use whilst Telkom fills their pockets with money and stuff their clients!!!!!!!
5) No you cannot be cc'd in on the escalation email that I will send to Networking Department.- Once again this is proof of the issues I am having and need to escalate this further that is not allowed to me.
How many Rights can One Company violate before they get repremanded????
Can someone actually answer Complains???????
And it continues......
Held forever for a manager again today, eventually got to speak to Mirriam Mopedi who started off all nice and then got rude and stroppy with a frustrated client.
1) These things take time it doesnt take 9 days to resolve was her comment- fact: Problem has existed for 6 months not 9 days.
2) You cannot have the recordings of your phonecalls to telkom since January get a court order- So my right as a Consumer is being violated and I must just accept it????
3) No you cannot get the contact information for the CEO of Telkom- So can Telkom please advise who doI complain to to get basic things like network access that I pay for accessable to me?????
4) No you cannot cancel your debit order- So I must pay for services I am unable to use whilst Telkom fills their pockets with money and stuff their clients!!!!!!!
5) No you cannot be cc'd in on the escalation email that I will send to Networking Department.- Once again this is proof of the issues I am having and need to escalate this further that is not allowed to me.
How many Rights can One Company violate before they get repremanded????
Can someone actually answer Complains???????