Useless Service & No response
<p> So any person that ever dealt with Telkom has complained about their service.</p> <p> </p> <p>I recently moved to a new residance, and wanted a ADSL & Normal Telkom rental line installed. All areas around us has more than 4mb p/s lines accept our street which is only 2mb p/s. (Don't understand how that is possable)</p> <p> </p> <p>So I went to telkom and made a booking for my installation and everything was going fine, My booking was on the 4th of may 2016. On th 4th of May I took of at work to be home when they arive, and they never pitched. So I went to telkom in Keywest to find out what was going on? The lady said she wil call me on the 5th of may with a awnser. So the next moring i recieve a call from telkom telling me that they wil install the lines that same moring, I was happy but then the installer said that the cables underground is not working so they wil not be able to install my lines until they have fixed that problem and that it would take 3-5 working days to fix it. </p> <p> </p> <p>Saterday they arived at my house to fix the underground lines and to find out if my lines is working, once again I was happy beacause they came to fix my problem, and the gentelman said that someone wil come that day or next morning to install my ADSL and rental lines. Gues what? No one pitched.</p> <p> </p> <p>Today is monday the 9th of May and I havent heard anything from telkom. I got a message to tell me they will "Install" my lines tomorrow the 10th of May. ( As if i haven't heard that before) So it takes them 7 days to install lines since the day it was originaly booked.</p> <p> </p> <p>I am so sick of telkom and all their excuses and just wish to get the service that I diserve</p>
Good day andre-bous-gresse
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Good day andre-bous-gresse
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
Please also provide your ID number and contact info in a private reply or e-mail (***).
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
