USELESS SERVICE & NO CANCELLATION PROCESS

USELESS!!! I have not been able to cancel my subscription with them despite numerous attempts. I call the numbers provided hold on for 20min+ then get cut off. Always being referred to a different department then get cut off. Requested a call back but then being transferred to another department only to be cut off AGAIN! Had to stop the debit order as they left me no choice but then was handed over to debt collection after more than 4 years not missing one payment. Not a single call received from the on the outstanding balance just being harassed by NuDebt to pay my account. Had to pay the outstanding balance to avoide being black listed but still could not cancel even going in to a Telkom store as the account was suspended - the person assisting was even unable to provide me with a reference number, could not even go into the account to log my cancellation request. No one can provide me with a reference number as I have not been able to talk to a single person who was willing and able to assist me. After payment of the outstanding balance, the attempted to debit the full amount already paid plus another month's fees and penalties!