USELESS service! No ADSL almost 2 months!

I moved in the beginning of March, and even before moving, logged my move order for my ADSL.<br> On 14 March a technician came to install my new line and told my the ground cable was damaged.<br> He said he will log it and it should be right the next week, 21 March, to do the installation.<br> I followed up multiple times but it took 3 weeks before another installation appointment was made for 6 April,<br> nobody came after the appointment was made, i waited the whole day for nothing, nobody even called to cancel, just no reply, just made me wait.<br> Now I had another appointment for today 18 April, Again I was called and told the ground cable is not fixed!<br> Luckily I didnt wait at home so I didnt waste my time again waiting for nobody coming.<br> How does it take weeks to sort a ground cable!!!<br> ***!!!!<br> Its been almost 2 months now but end of the month you deduct money off my account for a service I do not have!!!!!!<br> I had to pay end of march but I had no service for the whole of march!!<br> I had to take a LTE contract just to continue having internet and your stupid signal is up and down all the time!<br> I want my ADSL sorted!!!!