USELESS SERVICE. LONG WAITING PERIODS FOR ALREADY PAID ORDERS

I was desperately in need of a new phone, so I decided to look at Telkom Mobile deals as I already have my cell number with them.

Did an online application on the 18th September 2018. I never got contacted from a consultant at all (granted I knew the time period). I doubt I was ever going to get contact at all because I had to phone in and confirm the information as they usually do. This happened on the Friday of the 21 September 2018. I also received and Order Number and tracking number.

Confirmed all my details and did not hear anything until the Tuesday, the 25th September 2018, where i received an SMS to say that my "Application for a Telkom service has been Pre-Approved". I then got an SMS on Wednesday the 26th September 2018, to say my "Order has been Pre-Approved".

I then receive an SMS on the Friday, 28th September 2018. to say "My contact details have been updated", then received another SMS to say "Thank you for Ordering this product" and received an Order Reference.

All while this is happening, for everyday, from the 21st September 2018 till 28th September 2018. I have been calling 10213 to do check-ups on my order, only to wait for a consultant for an hour and then be told they have nothing on the system for my details.

A full payment has gone off already for my "new contract" with Telkom on the 26th September 2018 and still have not received my device.

It is now the 2nd October 2018 and I find it extremely unacceptable that the status of my order, that I can now eventually track, still says "Checking stock in our warehouse☺".

How much longer do I still need to wait before I get my device that i have already paid for? What will it take for you to step up?

I would really like my order by latest Thursday morning or I will have to escalate this matter higher up the chain.