Useless service fron telkom, what is new?

I really just keep having horrible experiences with telkom. I got a router in July 2017. I arranged that my monthly payment go off via debit order on the 5th of each month. The debit orders were not going off. In October 2017 I was debited 3x the cost of the monthly fee (I thaught ok finally you people are taking your money since you had not done so in the first 3 months of me having the router). In January I get an email and SMS demanding that I pay the outstanding money on my account otherwise my internet will be cut off (another 3 months payments were outstanding as the debit orders are not going). I called your call center to sort out the issue because I certainly have enough money in my account so the problem is not on my side. Turns out my debit orders are not going and the problem was infact on Telkom's side. I paid the money I owe and was told by the consultant that from now on the debit order will go off on the 5th of each month. 5 Feb comes and nothing. I received an invoice stating that my account will be debited on 5 March and again nothing happens. What bad service is this from your side. I had been promised the issue has been rectified. This is just insulting really, I want to pay for the services I agreed to but you people dont want to take your money? And then every couple of months you send a completely horrible email demanding I pay or my internet will be cut off? I find this completely rude and unprofessional! YOU WILL FIX MY PROBLEM! I demand that you rectify the issue so my account is debited on the correct date each month like we agreed. Why do you even offer that I can pay via debit order when your stuff doen not work. Now it makes me look bad like I am refusing to pay? I get put on your debtors and get threatened because of your useless system that doen not work. Completely unfair. FIX IT NOW!