Useless service from Telkom

Telkom your staff need to be properly trained to assist and give the correct information to customers. At the end of May, I had due for upgrade and went into the Bluff store because I was told I can't take the month to month LTE contract online. So asked the lady of I need to change it or cancel, she said I would need to go in and do so. Today, i went to your Galleria branch, what pathetic inefficient service. Waited an hour before entering store. While in the line outside the store the lady asked me what I was there for and I told her. An hour later go inside and ask to change my contract only to be told I can only do sl.in 3 months! ***! I was not informed of this initially! Also what a waste of time, to wait an hour and then to be turned away!! Not impressed at all!