Useless service from Telkom

My parents are pensioners and also struggle with their health. Their landline is more off than working but they must pay every month line service. If you don’t pay Telkom will cut your phone, even if you don’t have a working line. I report my parents phone on a regular basis. Cell phone cost is too high for pensioners to afford for everyday use. My parent have the special line from after 19h00 you phone for free. When we report Telkom “work” on the line, it will work for a day then it is done, or it will work with such a scratch on the line that you can anyway not here anything. If you phone the call centre will only tell you the technicians are working on it, or the line is getting tested. My parent reported their line on the 11 November, I have already phoned twice. They stay in Vaalpark, their number is ********** 226, 5 Helderberg Street. Telkom your service is disgusted!!!!!!! You are quick to collect your money month end, and tell a person that if it is the handset you will pay a fee for over R300, how can you do that!!!!! You not doing your part, but you want to rob our older senior citizens.