USELESS SERVICE FROM TELKOM

<p>o whom this may concern, I am a telkom customer since September 2016. I opened up a data contract where I received 25GB a month (15GB anytime and 10GB night time). what i find very disturbing is that I hardly have access to my data that I am paying for and please note I have signed a 24 month contract with Telkom. From the time that I received my wifi data I have noticed that by the 10-15th of each month I no longer have any data. I have then gone to the nearest telkom branch and logged my complaints. This is on ongoing issue and I have not received any useful feedback. my router was sent in due to being faulty and i received it back on the 17th, i had 10GB of data at this point. On Feb 18, 5GB of data was used and on the 20th I only had 386MB left. What i dont seem to understand is that i work during the day and not at home to utilise my data. the information given to me by an employee of telkom was that someone was hacking into my wifi and using my data 12:00 and 12:20am. a solution provided by the call centre was to change my wifi password every few days. this is an inconvenience to me. on Mar 1, 3.6GB was used and I was at work. I am a very unsatisfied customer and would like a reasonable explanation as to why this is still going on. I expect a response within a week. Kind Regards, Kylie</p>