Useless Service!

How is it possible that after you upgrade online at Telkom on a promotion for a Samsung A31 + Samsung Galaxy active watch a consultant calls you to confirm the upgrade and tells you that you will receive your cellphone after 4 to 7 working days and the watch you must collect at the store. So after 2 days I receive the Samsung A31and when i go to collect my Samsung Galaxy watch at the store they tell you they don't have the watch and i must call the call center back. So for 2 weeks now the call center tells me they also don't have the watch I must ask the store. Eventually the store tells me that on the system it doesn't show that I must receive a Samsung Galaxy active watch and they can't help me only the call center can. So i asked them don't you all work for the same company. No one knows for who they work. Now the call center tells me the consultant who confirmed my upgrade will call me back. Who knows how long that will take now because everyone still works from their home. Its really shocking how something like this can happen. Along the line someone at Telkom also told me that they are out of stock. Then i asked them but how can you advertise this Samsung galaxy active watch now with the Samsung A51 and A71 online, this means more people will sit with the same problem after you delivered the cell phone and **** to them. TELKOM is a big joke!