LV
Ludwig V
1 reviews | Active since Oct 2012
20 Nov 2015, 00:47
Useless Service Delivery
Telkom phoned me and sold un upgraded Wi Fi network with additional benefits on 10 November. (Order Ref ***) - So called limited special offer (I Phone and Apple TV)<br> The call centre guy even warned me about the bill that may be higher.<br> To date no one from Telkom has made contact to assist with this.<br> My Network is so slow, it is totally USELESS!!!!!<br> They even had my address wrong on their system.<br> I am considering new options tomorrow!! I had it with you!!!<br>
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Replies (1)
Telkom's replyOfficial
20 Nov 2015, 01:00Hello Doolies,
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Billing Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM169652.
Regards
Frank
Social Media Team
***
081 180
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Billing Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM169652.
Regards
Frank
Social Media Team
***
081 180
Best regards,
Telkom's reply20 Nov 2015, 01:00
Official
Hello Doolies,
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Billing Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM169652.
Regards
Frank
Social Media Team
***
081 180
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Billing Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM169652.
Regards
Frank
Social Media Team
***
081 180
Best regards,