Useless service - can't even upgrade handset

Telkom Mobile advertises a Sony E5 as an upgrade option.<br> <br> i am an existing Telkom mobile subscriber and wanted to get that for my daughter's contract.<br> <br> Went to four stores close to me and not one had the phone in stock. Was simply told they had no stock and would not assist if I wanted that particular phone.<br> <br> I then went on to [URL Removed] to try and do the upgrade from there. Selected the package and the phone I wanted, filled in my details for them to contact me and nothing after three working days. Done this on four separate occasions.<br> <br> Went online to get them to contact me via the call center. When they phoned they wanted to give me the number of their supplier for me to call. Said no and told them to get their sales department to call me. They put me through to that department, and the phone just rang and disconnected. This happened on five separate occasions.<br> <br> Still have had zero contact from their sales department regarding my online inquiries into the upgrade.<br> <br> I can't justify spending my money on a contract when the service provider can't even provide a service for upgrading the phone.<br> <br> Going to cancel that contract and move elsewhere.