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Ahmed R

1 reviews | Active since Nov 2013

11 Jul 2018, 11:17

Useless service at TELKOM

We recently moved all our internet and ADSL lines to telkom both as line providers and our internet service providers. i have been into telkom retail shops about 20 times over the past month to sort out issues that arose from the upgrades and migrations. i have called technical on at least 30-40 occasions also to assist and i have noticed a pattern that the employees dont even know what is going on at telkom. their systems are too complicated for their own employees to grasp. when i call in for assistance the last approach is that my account is in arrears and i can not do anything until fully paid. this is hogwash as the accounts haven't even been sent to us and all previous accounts have been paid for in full. when we request that we would like to escalate the matter to a manager the tell me to pay the account and then hang up. this service is pathetic anyone wanting to join telkom i have a piece of advice RUN FAR AND FAST!!!!!! useless service!!!!!

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Ahmed R's update08 Sept 2018, 10:37
Reviewer Update
We have 4 adsl lines and are being charged double we havnt been given our integrated sim cards that we were promised when we upgraded our ADSL lines! Telkom is charging us the new subscription rates ans well as the old subscription amounts!! we have 3 business telephone lines which we recently moved to desk top look alike phones but we are being charged for 4 lines!!! we cancelled the vat system and the PABX system when we converted to the desk top look alike fones but we are still being charged for the v sat system that hasn't worked for the past 4 months!!! we have sent over 50 emails to 5 different departments i have been to 3 different telkom shops with absolutely no recourse! this is getting really out of hand!!! the only reason that i am putting up with this is because our business lines are over 30 years old and we do not wish to change numbers. i as well as my staff are at our whits end with Telkom!!! i have reached a point where i am begging for assistance!!! if i do not have a reply and a solution to these matters i will have no alternative but to go to the media and close all my accounts with telkom!!! JUST FYI its been 2 months and there are now more issues that we have ut none of the previous issues raised were addressed in any way! PATHETIC!!!