Useless service and *****ing money!!

I have an issue with telkom for over 3 months now. First I asked on the 21th of May to transfer my ADSL line (10MB Line) BY THE END OF MAY to my new address. It got transfered immediately. When I moved to my new apartment, Telkom took more than 2 weeks to do the Installation. This was not a problem for me. The next thing that happened was, it is a 2mb line and the order is still not closed so I can't upgrade. That is almost more than a month and a half. The best thing of all is. I still get BILLED FOR A 10MB Line. I called them 2 weeks ago about this and still nothing happend. I even followed up last week and ask them to fix this before the debit order goes up. At this moment I'm sick and tired of this ****. I'm going to move all my accounts and even my parents and fiance's accounts to Fiber. I will incourage all my friends and family members to move away from telkom after this issue.