Useless service and pathetic customer service

I have had contracts with telkom for a very long time.. But guess what i would never upgrade or even take up a new contract with telkom again.

Service is pathetic from the call center staff to the staff in store. One of my contracts ended last year September and i have sent the cancelation forms through in August requesting them to change it to pre paid and i was advised to send the forms a month before the contract ends. Right till this day my account is still being debited, i have called the call center numerous times and on two occasions they've asked me to forward the email with the forms that i sent through and i did so but nothing was done. About 3 weeks ago i called the call center again to find out why they still debiting my account and the agent couldn't answer my questions so i asked to speak to a manager and apparently theres no managers in the call center then i asked to speak to a team leader and she tells me the team leader is busy and won't be able to assist i must call back i then asked for the ombudsman number because i have had enough of telkom and their nonsense so the lady tells me they dont have the ombudsman number! So before cutting the call yourll usually ask clients to rate the call to which she didn't ask me so i made it my duty and asked her to put me through to rate the service she said ok and blatantly cut the call How do your'll run a call center like that? its so sad because yourll used to be the best network around unfortunately not anymore.

I have recently visited the store in pavilion Durban to send my phone in for a repair. Its a p9 which i had bought in 2016 and that device gave me a problem to which i got a new device last year September, when i Picked up the phone there was an Indian guy assisting me he opened the phone in front of me, so i asked him about the warranty he told me its a whole new device it has 12 months warranty and now the device gave me a problem about 4 months ago the battery became faulty. I took it in store yesterday which was Sunday and the technician told me theres nothing he can do because its out of warranty the warranty is on the other phone which i dont even have because it was taken away from me. I asked to speak to a manager and theres was no managers so i asked to speak to a team leader there wasn't any team leader around.. Strange hey!! Call centers and stores dont have mangers and team leaders how does one run a business like that? I then after spoke to one of the ladies she also told me there is nothing that can be done with the phone because the warranty is over now im paying for a phone that doesn't work!

Telkom is actually so frustrating to deal with yourll need to really treat staff and get bettet customer service in the pavilion branch and in the call center

I am definitely going to be taking this further!