useless service

a month ago i phoned Telkom to update my profile with my new banking details. the *********** guy said it has been done...i waited for the debit order to go off for my mobile contract, nothing happened today i waited again and no debit order went off. i phoned again and they said that it is still on my old banking account. i made i big mistake switching from Vodacom to this stupid network with it's stupid consultants. cannot wait for this contract to end. guess we all make stupid decision.