USELESS SERVICE

Every now and then Telkom Mobile does NOT debit my business account, and seeing as it is a business account, we don't always pick up that it was not debited, this month again, no payment was taken, and my contracts were suspended, I immediately phoned , paid the outstanding amount and was told they CAN NOT unsuspend my line until amount is reflecting, now that it is reflecting I am told it will take 48 WORKING hours for my lines to be active again, HOW can they not unsuspend a business account, how must I do business, and that after THEY did not take payment, not once was I phoned to say PLEASE pay your account before we suspend you, no they just suspend me and now not one of our business contracts are operational, it goes BEYOND me that nobody there has a single care to activate my lines, this is unacceptable , I must suffer because of their mistake. previously they billed my double by mistake, 3 months later they cant debit my account ? ? how is that even possible. I will not renew my contracts if this is how I am treated as a business client.