Useless Service

I went to apply for a Telkom ADSL line at the Northgate branch (by Pick 'n Pay) and every single time I went in, I got different answers. No one bothered to tell me everything I needed so I went back and forth with my documents, only to have someone tell me that I don't need anything to apply and they will just install the ADSL line for me. One woman even tried to **** me by saying I have to have a phone line with the ADSL line- which I know is a lie because a family member just had one installed from the same branch! <br> I eventually app**** and received an sms every few days to let me know that they were coming within two weeks of the order. A month went by and I heard nothing. I went into Telkom again only to discover that they had cancelled my order without letting me know! So I re-app****. I waited over two weeks again and eventually called the inquiry line, the lady informed me that there is actually not enough infrastructure in our area and that the soonest we will be able to get the ADSL line will be the 29th of October! <br> I just cannot believe that the useless staff could not let me know that before hand or tell me while I am standing there, it can't be that hard.