Useless Service

On Saturday 4 Jun 22 I obtained an additional SIM card to be added my Telkom Free Me contract. While doing the update the sales consultant indicated that she has experienced an issue linking the SIM to the account, but she would resolve it with her back office and let me known once it had been resolved. 10 later my SIM card is still not active although I have received a revised contract for which I will be billed for the new service. I have contacted the contact centre who have referred me back to the branch who have advised they can't help except for logging a ticket to IT Support. eMails to the branch for an update go unanswered. The reason for getting the extra SIM was to establish a mobile internet connection so if my Telkom fibre connection drops, as it OFTEN does, my children who are writing exams online can continue without too much interruption. As Murphy would have it the connection dropped last night during my daughters semester test and she was unable to submit on time and the test which counts 50% of her mark for the term will not be considered. She will now need to redo the subject next year at additional cost due to Telkom's uselessness.