1 reviews | Active since Dec 2013
Useless Service!!
I called the call centre several times and I was told I got unlimited data and the consultant told me it is not going to expire. To my suprise it expired and I called the call centre and they told me I got 1 gig data per month, I spoke to different team leaders asking to speak to Mohammad and they advised they will get him to call me which never happened. The staff is absolutely *********** and have no communication skills. I then spoke to a lady in the technical department I think her name is Yolandiswa who advised me I suppose to get 2 gig data per month and she was going to call me back that same day to advise why it was not loaded. From then I have been calling the call centre and asking to speak to Mohammad and Yolandiswa but no one returns my calls. I am sick of telkom and where the coverage is also patetic. I regret moving from my previous service provider and I want to cancel my contract because this is not what I signed up for. I am also going to lodge a formal complaint to the head office regarding my whole experience with the call centre....
We acknowledge your post.
We have tried to contact you with no luck.
Please note that we have sent you and email and await for your response so that we can assist further.
Your reference number is SM108745.
Regards
Basani Baloyi
Telkom Social Media Team
***
Best regards,
We acknowledge your post.
We have tried to contact you with no luck.
Please note that we have sent you and email and await for your response so that we can assist further.
Your reference number is SM108745.
Regards
Basani Baloyi
Telkom Social Media Team
***
Best regards,
