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JANINE P

1 reviews | Active since Nov 2012

29 May 2017, 13:27

Useless Service

<p>I am complaining about the useless service from Telkom. We order the residential special April package R599 on the 28 April 2017, we have received our line 2 weeks later and we are still waiting for our modem to be delivered. I contacted telkom 25.05.2017 and the gave me the courier companies name contact number and waybill number and they said it was dispatched the 23.05.2017, contacted the courier company Friday and today and they say they don't have that waybill number or address information on there system. I called telkom again today know they say it was collected the 22.05.2017. And in the meantime we are paying for something we are not even able to use. Telkom is pathetic and useless. </p>

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Replies (4)
Telkom
Telkom's reply29 May 2017, 14:38
Official

Hi jpp78,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply01 Jun 2017, 13:05
Official

Good day,

Please send us a private reply with the ID number of applicant, ADSL order number if possible and we will follow up and advise .

regards

Yazied Telkom Social Media

Best regards,

JP
JANINE P's update01 Jun 2017, 14:15
Reviewer Update

ID# *** 084 , order reference number # *** - They said waybill number is ***0A - courierIT can't find anything

Telkom
Telkom's reply01 Jun 2017, 14:58
Official

Good day.

Thank you. Our team will follow up and advise.

Regards,
Moenieb
Telkom Social Media Team.

Best regards,