Useless service

<p>One thing I can say is that I will never advise anyone to take up a contract with telkom, their service is just pathetic. This is the second time having an issue with them and getting an issue resolved with them is not a breeze at all. My first issue took them around 3 months to resolve and now it looks like I am headed there again. The one thing I hate is that they do not communicate at all with their customers. I always have to call their call center to check if the issue has been resolved. Them opening a case for you is just useless, you will always be given a " turn around time" but it usually takes them longer. One thing that frustrates me is that when i call their call center every agent I talk to gives out different information. The agents never have an answer for you all they can tell you is that they will "Escalate" there's nothing they can do on their side you will just have to wait. I have even lost count of how many times I have called them to get simple issues resolved. Right now it's been weeks trying to get a refund as my account was in arrears and it happened that my arrears were paid for twice. I understand the fact that they had to wait for my debit order to reflect on their system before they can offer a refund. But now even after a confirmation that the payment cleared I still have not received anything it's been weeks now of calling non stop. What's bad is that even though they say they marked your case as important nothing happens and you will still talk to different agents who will give different information. I am not pleased at all on how they deal with their customers.</p>