Useless service

<p>On the 17th of April I went in to the southgate branch to do a sim swap .the representative that assisted me told me there was a problem with the system and it would be done within 24 hours .let's be real its almost a month now and nothing has been done .How useless .I have called customer care seeking assistance with the matter ,within the conversation I was told no they can't assists me i need to go in store .well I need not to do that if it was sorted out the first time wen i went in store ..trust me this is not the first time I've been having problems with this network .pathetic is the answer .telkom needs better employees you actually know the job and know what they doing</p>