Useless Service

<p>This really shows that Telkom is losing its touch. I've been making a follow up on a case logged through Telkom Customer service and i even write a review and got a response saying "Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.</p> <p>Your Reference: AI ********** . We apologise for any inconvenience caused." The person rep**** for my review is Moenieb</p> <p> </p> <p>This was on the 31st March 2017 and even today i didn't receive the feedback as stated by Moenieb. It is clear that Telkom hired *********** people and they are there sitting and getting paid for nothing. What i need now is my money since they can't resolve this problem and according to the way i see it. This is not a problem as it is a metter of refunding or transfering airtime because all the documents requested for proof of purchase were sent out to relevant people dealing with my case.</p> <p> </p> <p>So i'm tired of calling Telkom to find out when are they going to resolve this issue and i don't care anymore. What i want is my money and they can keep their airtime and will try to use a different network that will be able to take care of its customers because Telkom doesn't know anything about Customer Service but they keep on preaching that their service is the best.</p>