Useless Service

I'm trying to upgrade my home wifi package, but this has happened when buying a new prepaid sim, adding a new mobile contract and trying to resolve several other queries:

Call Telkom, VoicePrompts for 5 minutes, nobody picks up and then transferred to the wrong department, this department tells you to call the main call centre on 180 and they can't transfer you, so you fall back of the queue, VoicePrompts again. Then finnally get somebody on the line, they said I need to speak to sales. Phone sales again (not transfer), VoicePrompts, finally get sales on the phone, they tell me I need to speak to Mobile, who I spoke to in the first place. Phone Mobile (no transfers), VoicePrompts again, speak to mobile, oh sorry, it cannot be done. I throw my toys, now suddenly it can be done. Speak to sales direct. Phone sales direct (no transfers), VoicePrompts again, sales direct will apparently call me back... Still waiting! Wasted several hours of being in queues and passed between different call centers and answering voice prompts. Not sure if they're just complete inadequate or intentionally lying to me?