DT
Daryl T
1 reviews | Active since Jan 2018
03 May 2018, 00:05
Useless service
20 Jan I requested a line to be relocated from one house to another. 4 months later I have yet to recieve a call or sms from Telkom. Everytime I call in to follow up I get told i would be contacted within 14 working days. Yet still nothing. What makes the matter even worse is that the new premises is 2 houses away from the last. What makes things even worse is that my line re-location requests got “lost” twice. What absolutely hopless service.
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Replies (3)
Telkom's replyOfficial
15 May 2018, 08:21Good Morning Daryl
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's reply15 May 2018, 08:21
Official
Good Morning Daryl
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
DT
Daryl T's updateReviewer Update
20 Jun 2018, 09:49Yet I am still waiting for the line to be cancelled and for my billing to be removed. I am STILL being billed for this line and have not lived on this property since Jan 2018. I have received a BILL from Feb to date.
I have the following references:
- ***a (Origional 2 requests went "missing")
- ***8
- Disputes ***2 / ***9
I just spoke to lady by the name of NWABISA at 09:42 (20th 06 2018) and she advised that this has been escalated once again.
I refuse to pay for the bill from Feb-June for a line that Telkom failed to move when i requested the line re-location 3 times prior!
If this is not correct by the end of the month I will be taking legal action.
Have this corrected immediately!
DT
Daryl T's update20 Jun 2018, 09:49
Reviewer Update
Yet I am still waiting for the line to be cancelled and for my billing to be removed. I am STILL being billed for this line and have not lived on this property since Jan 2018. I have received a BILL from Feb to date.
I have the following references:
- ***a (Origional 2 requests went "missing")
- ***8
- Disputes ***2 / ***9
I just spoke to lady by the name of NWABISA at 09:42 (20th 06 2018) and she advised that this has been escalated once again.
I refuse to pay for the bill from Feb-June for a line that Telkom failed to move when i requested the line re-location 3 times prior!
If this is not correct by the end of the month I will be taking legal action.
Have this corrected immediately!
DT
Daryl T's updateReviewer Update
20 Jun 2018, 09:51Telkom are still billing me for this line. A line Telkom failed to re-locate in Feb 2018. Is this going to take 7months to cancel and have billing corrected?
DT
Daryl T's update20 Jun 2018, 09:51
Reviewer Update
Telkom are still billing me for this line. A line Telkom failed to re-locate in Feb 2018. Is this going to take 7months to cancel and have billing corrected?