Useless service

<p>My landline telephone has been out of service for exactly two weeks today, however the wifi/internet worked. I reported the fault three times online, and I received two messages that the fault had been fixed, although this never happened! Today for the first time a technician came to the house to fix the problem, which he did, however after he left I discovered that the internet/wifi had now stopped working!!!Furthermore, when I wanted to report this fault again online, their website indicated that I could not do that since a fault had already been reported??? Useless service, and I have no alternative to pursue!! </p>