LS
Lorinda S
1 reviews | Active since Feb 2018
12 Feb 2018, 09:34
Useless Service
I sent through my cancellation form 5th of December. Effective 27th of December. As instructed by call centre agent. They have not cancelled, continuing to bill me and debit my account, without even loading data etc. I've sent through the form again almost daily for theast 10 days. No response, reply. I finally FB message them, they tell me to send an email!!! I want my account refunded and my contract cancelled.
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Replies (1)LS
Lorinda S's updateReviewer Update
07 Mar 2018, 15:12Case nr ********** 4 and another 7 probably that are also ignored by Telkom.
So on Monday, I get an emailed statement, I owe Tekom R603.44. Then later in the day, I get 2 smses. Still Monday 05/03/18:
First one states I owe R808.94. a minute later another comes through I owe R506.50. seriously??? For WHAT?!?!?!?!?!?!!?!? So on one day, I get notified of 3 different amounts I owe for a contract that I cancelled in December already.
And after all my queries and emails and phone calls, I keep getting case number after case number, but not a single answer or person that actually responds.
Then I get this reply on here, today:
Hi Lorinda
Thank you for contacting us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience caused to you and for late response.
Your reference number is:AI **********
Regards
Luleka
Telkom Social Media
Another reference number!!!!!!! Doesn't help me ONE SINGLE BIT!
LS
Lorinda S's update07 Mar 2018, 15:12
Reviewer Update
Case nr ********** 4 and another 7 probably that are also ignored by Telkom.
So on Monday, I get an emailed statement, I owe Tekom R603.44. Then later in the day, I get 2 smses. Still Monday 05/03/18:
First one states I owe R808.94. a minute later another comes through I owe R506.50. seriously??? For WHAT?!?!?!?!?!?!!?!? So on one day, I get notified of 3 different amounts I owe for a contract that I cancelled in December already.
And after all my queries and emails and phone calls, I keep getting case number after case number, but not a single answer or person that actually responds.
Then I get this reply on here, today:
Hi Lorinda
Thank you for contacting us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience caused to you and for late response.
Your reference number is:AI **********
Regards
Luleka
Telkom Social Media
Another reference number!!!!!!! Doesn't help me ONE SINGLE BIT!